Labels: QuickBooks Desktop. Reply Join the conversation. Best answer July 13, Best Answers. QuickBooks Team. Unable to install scanner, Nuance site not available Hi BDHodge , Thank you for bringing this issue to our attention, as well as providing an ample amount of detail on it. Choose QuickBooks Desktop Help. Tap the Contact us button. Unable to install scanner, Nuance site not available If anyone has run across this post looking for an answer to the problem, there isn't one and there never will be one.
Unable to install scanner, Nuance site not available This problem is still not fixed. Thank you for your patience. Please don't hesitate to post back if you have other questions.
Unable to install scanner, Nuance site not available This is still not working and I've contacted QuickBooks support and they say the issue is still outstanding. Unable to install scanner, Nuance site not available I've also verified that it's not working anywhere.
Unable to install scanner, Nuance site not available Thanks. Level 3. Unable to install scanner, Nuance site not available Wow, this is going backwards.
Judy D1. Unable to install scanner, Nuance site not available Let's see QuickBooks, this is a scary situation Unable to install scanner, Nuance site not available Been having the same issue for some time now.
Level 1. Here is the solution: Short answer: download and install the updated paperport scanner connection tool. Sign in for the best experience. Available Credits. Quickbooks pro server install. Re: installation errors. Work Sites. This article update fixes those links. The current version of PaperPort is 14, and it is the only version that supports Windows 8, as documented in the PaperPort knowledgebase article, Nuance product support for Microsoft Windows 8.
Even though PaperPort 14 supports W8, there are known scanning problems. You'll get this User Account Control dialog if UAC is turned on: After clicking the Yes button on the UAC, you'll get this dialog: Click the Enable button and you should get this successful installation dialog: You may want to click the Yes button to put a shortcut to it on your desktop to make it easier to run if you need the tool again you should run it again if you reinstall, upgrade, or repair PP14; or if you install new or upgraded scanner drivers.
I had it create the shortcut, although I like a very clean desktop, so I moved the shortcut off the desktop and into the PP14 program group. Now when you run PP14 it will be using this new Scanner Connection Tool, which also solves the problem of a grayed-out Scan button, as discussed in the PaperPort knowledgebase article, PaperPort Scan button is grayed out within PaperPort Although the article talks specifically about a grayed-out PP14 Scan button, PaperPort users have reported that the tool fixes other scanning problems, such as a grayed-out "Display scanner dialog box" and "Show Capture Assistant" checkboxes in the Scan or Get Photo pane: There are also reports that it fixes "problem communicating with TWAIN device" and being "unable to find your scanner".
Furthermore, although Nuance says this tool is for W8, I received reports from several users saying that it fixed problems in W7 and W Here are two examples: A note to confirm that this tool is effective with Windows 7 as well. I couldn't access Capture Assistant at first and the Tool fixed that. Although Nuance says that it is exclusively for users of Windows 8, several people have found that it can also mend scanner issues with earlier versions of Windows.
If you do find that it solves your PP14 scanning problem, please add a comment to this article with your version of Windows and what the problem was that this tool fixed. This will be a great aid to other members. If you find this article to be helpful, please click the thumbs-up icon below. This lets me know what is valuable for EE members and provides direction for future articles. Thanks very much! Regards, Joe. Ask a related question. Joe Winograd Developer.
Choose Yes or No and click on Next. If you choose Yes, the Internet Connection dialog box will appear during the download from the Nuance web site. Nuance paperport 10 free download.
Article Update on Sep This article was originally entitled PaperPort 14 - Fix Scanning Problems in Windows 8, but reports from users, as well as my own tests, have confirmed that the tool works in Windows. If you are using a wireless connection, you can scan using Epson ScanSmart and then import your scanned file into PDF Converter for Mac for further processing as necessary.
I could not find you link you talked about in your video. I haved went to the website you described and no luck yet. Thank you for the info. I did have to go to the brother website and download install the paperport 14 and then run utility and then relaunch QB. Enter a search word. Turn off suggestions. Enter a user name or rank. Turn on suggestions. Showing results for. Search instead for. Did you mean:. Connect with and learn from others in the QuickBooks Community.
Join now. Level 1. Something to do with the Nuance database??? Labels: QuickBooks Desktop. Reply Join the conversation. To do so, you can follow the steps outlined below: Step 1: Create your scan profile Step 2: Set up and test your scanner The QuickBooks Scan Manager: Scan and attach documents to transactions link provides detailed steps and instructions in setting this up on you computer.
Let me know how the testing goes by leaving a comment below. I'm always around to help you out. Thanks for the reply! Thanks for the reply.
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