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Square Enix Crysta. Manage your subscription. It's been nearly two weeks since the start of Early Access and players are still experiencing substantial congestion when logging into the game. As we have new content set to release in upcoming patches, I'd like to provide you with several updates on our plans to address these issues. Additional Game Time Compensation We are aware that the long waiting times to log into the game are preventing players from playing, and for this, we sincerely apologize.
In response to this, we recently granted 7 days of game time, but now we will also be granting an additional 14 days. This will apply to all players including those with multiple accounts who own the full version of the game and have an active subscription as of Tuesday, December 21, at a.
PST , which is the scheduled release date for Patch 6. Further details regarding eligibility will be announced separately. Additionally, although those with an active subscription are prioritized to log in, Free Trial players are unable to log in outside of late night and early morning hours, and so we will also temporarily suspend new registrations for the Free Trial. These temporary suspensions will be phased in over the next few days as we work with our retail partners.
We will be coordinating with them as swiftly as possible, but please bear in mind that this will be a gradual process. We will also be suspending all new advertisements.
However, it will not be possible to suspend some of the advertisements due to the nature of how they were set up. We appreciate your patience and understanding regarding this matter.
Expansion packs and Collector's Edition digital upgrades will continue to be available for existing players so that they may upgrade as needed. To those who have been invited by their friends and family who have been considering joining, as well as our retail partners, we sincerely apologize for any inconvenience this may cause, and ask for your understanding and cooperation in order to reduce congestion.
We will continue to monitor the situation as we consider the timing around resuming sales. Error While Waiting in Login Queues In regards to Error that occurs during login queues, outside of causes related to unstable connections, we have confirmed a bug.
We apologize for not being able to identify the issue on our end and thank you all for submitting detailed reports regarding this matter. Although the code for fixing this bug is already prepared, applying the fix will require patching the game client, which will be addressed in Patch 6.
As this issue occurs while waiting in the queue for a very long time, we considered releasing the patch ahead of schedule, but in the end decided to include it in Patch 6. We apologize for the inconvenience and ask for your patience a bit longer. Regarding this, as long as there are no major issues, we plan to release the patch as scheduled. We understand that there are concerns about World First races and first week progression, but Patch 6.
We regret to say this in the midst of major congestion, but as mentioned earlier, unless there are major issues, we plan to release the patch as scheduled. We ask for your understanding and cooperation regarding this matter.
Updates Regarding the Addition of a New Logical Data Center and Worlds Since July , in order to accommodate the significant increase in the number of new players, we have been working towards building a new logical data center and adding new Worlds.
However, due to the effects of the COVID pandemic, we have not been able to make any additions due to suspension of semiconductor production at manufacturing factories, decrease in production quantities, as well as a shortage of raw materials.
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